Thursday 22 October 2020

Politics and research

 Politics and research

In the past few weeks I spent a couple of days attending meetings (online, of course) with a political agenda. I do not mean this dismissively. On the contrary, I'm happy to see politics meet research, in search of solutions to real problems in society. The problem is a gap between the different levels of thinking. Political thinking is often at a high level of accumulation that connects problems we encounter in daily life but, being focused solutions, these levels may underplay conflicts between the various problems, as well as subjugate them to principles. Abstract reasoning is one thing, the validity of principles another. Even great thinkers often fail to understand that they are talking about how people should behave in their view rather than the actual behaviours and their complex motivation. 

Similarly, from a research perspective political thinking tends to be abstract and geared towards quick fixes. This makes identification of the actual problems to be researched rather difficult and, from a political perspective, irritatingly slow and distracting. I know that there are many researchers who promise direct cures for social issues but more often successful research manages to elucidate what is hidden behind these issues and facilitate improvement only there. Of course, the effects can be far-reaching but it takes more than the research results to reach the political or societal goals. In other words, I feel quite capable of explaining the problems street pavements may cause to pedestrians and what a well designed pavement should do than of guaranteeing efficient and safe pedestrian circulation. The latter depends on many more factors and the pedestrians' choices. 

Wednesday 14 October 2020

Lockdowns and solutions

 Lockdowns and solutions 

Yesterday, on October 13, 2020, seven months after the first lockdown in the Netherlands, the Dutch government announced the second, this time partial lockdown. To my surprise, the news was received generally positively. I guess people under such conditions want clarity, not choice and the responsibility and uncertainty that go with it. This could be a reason why we accept draconian measures with gratitude. Rather than having to interpret the basic rules of social distancing and protection from infections in our daily lives, we appear to prefer general restrictions and the consequent elimination of many situations in daily life. Why worry how having a meal at a restaurant can be made safe is there are no restaurants to go to? Remove the opportunity or temptation and the problem is gone - no need to solve it. 

I do not share the apparently general acceptance and approval of how the corona pandemic is handled in the Netherlands. This does not imply I'm against anti-corona measures, that I find them unnecessary or contrary to my human or civic rights. On the contrary, I support the need for change and accept the principles underlying them, as well as the inevitable effects and the resulting necessity for social cohesion and solidarity. These are part of my human and civic responsibilities. In fact, I see the pandemic as an opportunity to improve our habits and environments, to make our lives healthier and happier. 

What I doubt is the sufficiency of general principles and total restrictions. A lockdown is a very temporary solution. We have experienced how tricky getting out of a lockdown can be, as well as how easily we can then end up in the same problematic situation that seems to call for another lockdown - a vicious circles of binary options. Imposing a second lockdown, even if it's a partial one, indicates a fundamental failure, not only of the people and their behaviours but also of the approach to solving the problems caused by the pandemic. Have we learned so little in these seven months? That seems inconceivable. Unfortunately, too much attention goes to new measures, such as the use of face protection, and too little to how different principles, measures and devices apply to different situations, how they are interpreted, related to each other and other factors, refined and improved thanks to knowledge generated by the applications. 

This is my main objection: general principles and measures are meaningful only in context. By working out what they do in different situations we can evaluate their effectivity and cost, appreciate the complexity of these situations before and after, and generally improve awareness and the ability to find practical solutions in daily life. 

This brings me to what I consider a major failure of the governmental approach: we have been hearing how this theatre or that restaurant have successfully implemented the general principles and so managed to adapt their operation and environment, making them safe and keeping them profitable. Have such best practices been analysed and evaluated? Have we learned from them, have we worked on templates and elements that can be adopted by others, too, have we developed platforms for sharing knowledge and solutions? Rather than indiscriminately closing all restaurants, we should have rewarded and showcased those that have achieved the goals we aspire to and used them to educate the rest and stimulate general improvement. This is something we have to do, an inevitable stage towards safer environments and activities, which is only delayed by the second lockdown. It is moreover something we need to do even if medicine manages to produce the cures for COVID 19, so that we can be same from future pandemics with different causes. 

In summary, we need to work out the necessary changes with more specificity and in more detail, so that they become applicable to any context and meaningful to all, learn from best practices and try to generalize them. 

One could say this is a design approach and I'd take that as a compliment. Design can actually contribute much to the solutions required because by changing the environments within which we operate, it can also change our behaviour. That's what affordances are about: you can demand that people observe social distancing but putting markers on the floor makes it not only easier to understand what one should do but actually part of our interaction with the environment: a constraints that's easy to observe. It's the same magic as with a flimsy piece of tape that cordons off an unsafe pavement or the foam lines football referees use to position the defensive wall at a free kick: physically they may be insignificant but culturally we tend to obey them. 

Of course, its is even better not to annotate but physically change the environment, taking into account the anti-corona principles. This is often seen as a long-term development because it may require wider or multiple entrances to rooms or buildings, wider corridors, better ventilation etc: costly and difficult modifications. This, however, should not stop us from starting already now. There are enough cases where adaptation is directly possible and we need to start producing the best practices from which we can learn. All we need is willingness to invest and to share. 

Monday 5 October 2020

Human resources

 Human resources 

Yet another student of mine came to the same conclusion after studying a couple of cases at a construction enterprise: the main problem is the human resources, that the people working on a project have to perform well if projects are to be successful. To be fair, it wasn't purely her own conclusion, it was what she was told in the interviews she conducted with the middle managers - and she took it over, as many others before her had done when researching different aspects of design and construction projects. 

Putting the blame on your workers is always the easy way out. Yes, one should expect every professional to perform at least adequately but if it doesn't happen, what does this mean? Is it just a matter of personal failure or do the organization of the project and the enterprise play a role? People may perform well individually and still fail as a project team - something rather frequent in sport. There, it is usually followed by changes not only in personnel but also in approach, e.g. recruitment structure and game tactics. But even if failure is personal, how does it come? Poor education and poor training are often blamed, as are inadequate tools. Especially with computerization, it's increasingly evident that outdated, irrelevant or cumbersome tools can lower performance by adding an irrelevant burden to users. 

We should keep in mind that people are fallible, that even with the best of preparation and organization they may still fail. So, in addition to them, they should be given the right tools for the job: tools that prevent or correct their mistakes, that nudge them towards the right procedures and steps, that add to their capacities and increase their understanding and appreciation of what they are doing. We shouldn't blame them for struggling to perform with tools that don't meet these standards, just understand what their problems are and solve them at source. Yes, we still need to change the world: we've been saying for a long time but have yet to start doing it in earnest.